Hostinger Refunds Made Easy — Step-by-Step 30-Day Refund Process

Hostinger offers a 30-day money back guarantee on most hosting purchases. If you need to cancel and get your payment returned, follow this clear, step-by-step guide to submit a refund request, choose your refund method, and understand what happens to your hosting, domain, and data.

Who is eligible for a refund

• Purchase must be within 30 days — only invoices paid in the last 30 days qualify.
• Account access required — you must be logged in to the Hostinger account that made the purchase.
• Some products may have different rules — check Hostinger's policy if you bought add-ons or promotional domains.

Before you request a refund

• Back up your site and files. Refund will cancel the service and data may become unrecoverable.
• Claim any free domain if you want to keep it. If a domain was included with your plan but not claimed, canceling hosting could affect your ability to keep it.
• Check which invoices are under 30 days. Only those invoices appear as refundable.

Step-by-step refund process

1. Log in to your Hostinger account. Use the account that completed the purchase.
2. Open Billing → Payment History. This page lists your recent invoices. Look for the invoice you want to refund.
3. Click the Refund button for the applicable invoice. The refund dialog will open and show which service will be canceled.
4. Acknowledge the cancellation. You will be asked to confirm that you understand the service will be canceled immediately and that associated data cannot be restored. Tick the acknowledgment box and proceed.
5. Choose a reason (optional). You can select a reason from the list or add a comment if you want—this is optional.
6. Select refund mode:
   • Original payment method — refund returns to your card or payment account. Processing usually takes 7 to 14 business days.
   • Hostinger balance — refund is credited to your Hostinger account balance for future purchases (instant available inside Hostinger).
   Choose the option you prefer and click Next.
7. Review summary and submit the request. Confirm the service name, amount, refund method, and then submit. The request moves to "In Progress."
8. Check status in Payment History → Refunds. The refund entry will appear there and update as the request processes.

What happens after you submit a refund

• Service cancellation is immediate. The hosting plan will disappear from your dashboard shortly after the request is processed.
• Data may be permanently deleted. Restoring deleted hosting data is not guaranteed.
• Refund timeline depends on method. Refund to the original payment method typically takes 7–14 business days. Hostinger balance refunds are available to use inside the account faster.

Frequently asked questions

• Can I get a refund for a free domain included with my plan?

  If a domain was included but not claimed, canceling the hosting can affect it. Claim the domain and transfer or manage it before requesting a refund if you want to keep it.

• What if my invoice does not show a Refund button?

  Only invoices paid within the last 30 days are eligible. If the invoice is older than 30 days or relates to an excluded product, the refund option will not appear. Contact support for clarification.

• Will Hostinger ask why I want a refund?

  You can select a reason from a list and optionally leave a comment. This helps Hostinger improve, but it is not required to complete the request.

Need help?

If you run into issues while applying a refund or need assistance with domains, Hostinger setup, or backups, contact a support partner or Hostinger support. For dedicated help, the following contact directly.

Following these steps ensures you submit a correct refund request and understand the consequences—especially the permanent deletion of hosting data and the options for where the refunded amount will go.